Stay Safe & Travel on

We have been distinguished by the Portuguese Tourism Board with Clean & Safe Seals. All our units can display the Clean & Safe Seal.

STAY SAFE & TRAVEL ON

DEAR TRAVEL ENTHUSIASTS, as we are approaching into a "new" normal and slowly learning to live with the consequences of the pandemic, we have dedicated a lot of time in defining what we can do to make our accommodations as comfortable and safe as possible for you, while keeping the HAPPY PORTO spirit and unique atmosphere in our hostel alive. The well-being and safety of you and the HAPPY PORTO family are more important than ever to us. Therefore, we have developed safety guidelines and hygienic measurements that guarantee you will have a worry-free time when staying with us. We have been distinguished by the Portuguese Tourism Board with Clean & Safe Seals. All our units can display the Clean & Safe Seal. We are working closely with local authorities and choose to be more stringent when it comes to health precautions wherever we feel it is necessary. Flexibility is a high value these days when no day is like the other. For that reason, our new rebooking and cancelation policies allow you to change your travel plans free of charge, if necessary. Please check our website for new updates regularly in this regard. In the past, the excitement of discovering the unknown, the curiosity to discover new cities, and the love for authentic experiences has united us all - and we trust it will in the future. We look forward to welcoming you again soon. Stay safe and take good care. We are in this together.

COVID-19 AND TRAVELING WITHIN EUROPE

For your future travel plans we recommend you to check:

- The travel information according to country (Austria, Belgium, Denmark, France, Germany, Hungary, Italy, Netherlands, Portugal, Spain, UK)

We are constantly monitoring the developments in Portugal and Spain and will continue to be extremely proactive when it comes to new regulations and the implementation of the latest decrees.

SAFETY MEASURES AT HAPPY PORTO

At HAPPY PORTO your safety comes first. We adopted the WHO's official recommendations and are following the Portuguese authority's regulations issued by DGS to reduce exposure to and transmission of the Covid-19 virus. This includes everything from hand washing hygiene and cleaning specifications for guest rooms and communal areas, as well as safe food practices. Our staff is following detailed hygiene and housekeeping regulations, completing enhanced Covid-19 awareness trainings and has access to real-time information from DGS.

hand-hygiene-regulations
HAND HYGIENE REGULATIONS
housekeeping-checklists
HOUSEKEEPING CHECKLISTS
ongoing-training
ONGOING TRAINING
disinfection-of-the-guest-rooms
DISINFECTION OF THE PUBLIC SPACES
avoid-close-contact
AVOID CLOSE CONTACT
disinfection-of-the-guest-rooms2
DISINFECTION OF THE GUEST ROOMS
provide-all-necessary-cleaning-products
PROVIDE ALL NECESSARY CLEANING PRODUCTS
provide-the-latest-hygiene-regulations-by-check-in
PROVIDE THE LATEST HYGIENE REGULATIONS BY CHECK-IN

STAY SAFE

Upon arrival at all of our locations, we kindly ask you to respect the health and safety measures as established by global and local health authorities, such as:

avoid-shaking-hands-faff11e
AVOID SHAKING HANDS
housekeeping-checklists
KEEP DISTANCE OF 1,5 M TO OTHER PEOPLE
wash-hands-with-soap-frequently-c0ebc6f
WASH HANDS WITH SOAP FREQUENTLY
avoid-usage-of-public-transport-ceb9933
AVOID USAGE OF PUBLIC TRANSPORT
avoid-attending-gatherings-1896779
AVOID ATTENDING GATHERINGS
in-case-of-suspicious-symptoms-contact-us-b45d96c
IN CASE OF SUSPICIOUS SYMPTOMS CONTACT US
cover-your-mouth-with-a-tissue-when-coughing-32c59cd
COVER YOUR MOUTH WITH A TISSUE WHEN COUGHING/SNEEZING
avoid-touching-your-face-60b6a56
AVOID TOUCHING YOUR FACE

STAY FLEXIBLE

For your future travel plans we recommend you to check:

NEW FLEXIBLE REBOOKING OPTIONS

All individual non-refundable reservations* with planned arrival from 1st March 2020 up to and including 17 May 2020 can be rebooked towards a future stay in a HAPPYPORTO before 30th June 2021. Please place your rebooking request stating your booking reference number by sending an email to hello@happyporto.com. *In case the reservation was booked with a third party, please contact them directly.

NEW FLEXIBLE BOOKING CONDITIONS FOR GROUPS

- NEW short-term group bookings requested on April 15th or later with a stay date until the 31st of August 2020, can be canceled until 14 days prior to arrival, free of charge. - NEW group booking requests with a stay date from the 1st of September until end of December 2020, can be canceled until 30 days prior to arrival, free of charge. Exceptions to these conditions may apply. Feel free to contact our Group Team Member (hello@happyporto.com) or your respective Duty Manager in case of any questions.

BOOK DIRECT – SAVE UP TO 20% – STAY FLEXIBLE

Book directly with HAPPY PORTO and get the best price guaranteed for your next travel.

Book now, pay later

- Get 15% off - Free cancelation until 6 p.m. of the day before - Minimum 2 nights stay - Family-friendly child discounts apply

Fix: Pay now, save more

- Get 20% off - Non-refundable - Minimum 2 nights stay - Family-friendly child discounts apply

WE CARE

We will continue to monitor the situation closely to ensure the safety of all our guests and team members. If you are experiencing any concern, please do not hesitate to contact our customer care at hello@happyporto.com or the hostel reception directly (please find contact details on our hostel pages), we are here to assist you. *We are currently receiving an exceptionally high number of calls as well as messages and understand that due to the longer waiting time, inconvenience may occur. We therefore ask for your understanding.

QUESTIONS?

× Olá, I'm Paulo! How can I help ?