New Rebooking Policy

COVID-19

Stay Safe During Travel Time We have been distinguished by the Portuguese Tourism Board with Clean & Safe Seals. All our units can display the Clean & Safe Seal.

NEW REBOOKING POLICY

We are going through unprecedented times which hold challenges for all of us. Our intention is always to try and serve our customers as best as we can, so we are pleased to inform you that we have implemented a new more flexible rebooking policy. All direct individual non-refundable reservations* with planned arrival from 1st March 2020 up to and including 17 May 2020 can be rebooked towards a future stay in HAPPY PORTO before 30th June 2021.

THE FOLLOWING CONDITIONS APPLY:

The rebooking offer can only be used once per existing booking

The latest possible departure date for the new stay is 30.06.2021

If the new booking price is higher than the amount paid, you will be charged the difference

In the event that the new booking price is lower, the unused amount will be retained and will therefore not be refunded.

The daily rates at the time of the rebooking apply for the new stay

KINDLY TAKE NOTE

Please place your rebooking request stating your booking reference number by sending an email to hello@happyporto.com. *In case the reservation was booked with a third party, please contact them directly. Please be advised that all questions and inquiries need to be sent by email as we are unable to handle any requests through our phone. We kindly ask you to be patient with us.

FLEXIBLE CANCELLATION POLICIES FOR NEW DIRECT GROUP BOOKINGS

NEW short-term group bookings requested on April 15th or later with a stay date until the 31st of August 2020, can be cancelled until 14 days prior to arrival, free of charge. NEW group booking requests with a stay date from the 1st of September until end of December 2020, can be cancelled until 30 days prior to arrival, free of charge. Exceptions to these conditions may apply. Feel free to contact our dedicated Group Team Member (hello@happyporto.com) or your respective Duty Manager in case of any questions. *In case the reservation was booked with a third party, please contact them directly.

WE CARE

We will continue to monitor the situation closely to ensure the safety of all our guests and team members. If you are experiencing any concern, please do not hesitate to contact our customer care at hello@happyporto.com or the hostel reception directly (please find contact details on our hostel pages), we are here to assist you. *We are currently receiving an exceptionally high number of calls as well as messages and understand that due to the longer waiting time, inconvenience may occur. We therefore ask for your understanding.

QUESTIONS?

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